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Privacy Policy

1. About This Policy

Allied CS (ABN 28 681 865 289), operating as Allied Corporate Services, is committed to protecting the privacy of individuals whose personal information we collect, use, and disclose. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all personal information collected through our website (alliedcs.com.au), service enquiries, client contracts, and security operations.

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Contact details: name, phone number, email address, and postal address
  • Business details: company name, ABN, and role or position
  • Employment and background information for security personnel placements, including licence numbers, police checks, and employment history
  • Incident and operational records, including descriptions of persons, events, and incidents recorded during security operations
  • CCTV and surveillance data, where Allied CS operates or monitors cameras on behalf of clients
  • Website usage data: IP address, browser type, pages visited, and referral source via analytics tools

We collect only information that is reasonably necessary for our functions and activities.

3. How We Collect Personal Information

We collect personal information:

  • Directly from you via our website contact form, phone calls, emails, or in-person communications
  • From clients, where client organisations provide us with information about their staff, sites, or visitors as part of a security service agreement
  • From third parties, including background check providers, licensing authorities such as Victoria Police and Consumer Affairs Victoria, and referees, with your knowledge or consent
  • Through our security operations, including incident logs, patrol reports, and CCTV recordings managed on behalf of clients

4. Why We Collect and Use Personal Information

We use personal information to:

  • Provide security services including manned guarding, event security, and labour hire
  • Process and respond to service enquiries and quotation requests
  • Engage, assess, and manage security personnel, including licence verification and background screening
  • Prepare and administer client contracts and service agreements
  • Maintain incident, patrol, and operational records as required
  • Meet our legal and regulatory obligations under the Private Security Act 2004 (Vic) and the Labour Hire Licensing Act 2018 (Vic)
  • Improve our website and services through analytics
  • Communicate with you about your enquiry, account, or our services

5. Disclosure of Personal Information

We do not sell personal information. We may disclose personal information to:

  • Client organisations where necessary to deliver contracted security services
  • Regulatory authorities, including Consumer Affairs Victoria, Victoria Police, and the Labour Hire Authority, where required by law or licence conditions
  • Background check and screening providers, as required for personnel assessments
  • IT and software service providers who assist us in operating our business systems, under confidentiality obligations
  • Legal or professional advisers where necessary to obtain advice or defend legal claims

We take reasonable steps to ensure third parties handle personal information in accordance with the APPs.

6. Sensitive Information

We may collect sensitive information including criminal history (police check results) and health information where required for personnel placement. We collect sensitive information only with your consent or where otherwise permitted by law, and we store it securely with access limited to authorised personnel only.

7. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Measures include:

  • Secure password-protected systems with access controls
  • Encrypted communications where practicable
  • Physical security of paper records containing personal information
  • Secure disposal of personal information no longer required

8. Retention of Personal Information

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Operational and incident records may be retained for a minimum of seven years. CCTV footage managed on behalf of clients is subject to the client's retention policy.

9. Access and Correction

You have the right to request access to personal information we hold about you, and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, contact us:

We will respond within 30 days. We may need to verify your identity before granting access.

10. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us in the first instance using the details above. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): oaic.gov.au or call 1300 363 992.

11. Cookies and Website Analytics

Our website may use analytics tools to collect aggregated, non-identifying information about visitor behaviour. You may disable cookies in your browser settings; however, some website features may not function correctly as a result. We do not use cookies to collect personally identifying information without your consent.

12. Changes to This Policy

We may update this policy from time to time. The current version will be published at alliedcs.com.au/pages/privacy-policy.html with the effective date noted at the top.

13. Contact Us

For any privacy-related enquiries, requests, or complaints: